Partnership will maximise powerful data to enrich collections for Canadian organisations and their customers
TALKINGTECH, a global leader in customer engagement and payments, today announces a strategic partnership with SCORE, a leading provider of analytic solutions in risk management and collections, based in Toronto, Canada.
The partnership combines SCORE’s risk and propensity scorecards that identify customers most likely to self-cure with TALKINGTECH’s self-service and omni-channel digital bill payments. This unique blend of data, analytics and technology will reduce collection costs and improve customer engagement.
Both SCORE and TALKINGTECH have extensive and deep experience in working with financial service and telecommunications providers, bringing best practice in digital bill payment solutions to the Canadian marketplace.
Richard Yap, Chief Operating Officer of SCORE commented: “This partnership will enhance the existing services that we offer to our clients. Our clients will benefit from offering TALKINGTECH’s multi-channel, digital payments services to customers in collections, thereby increasing revenues and improving the brand journey. As the Canadian market inevitably becomes more regulated in forthcoming years, TALKINGTECH’s experience in addressing regulation and compliance will also prove invaluable.”
Simon Howard, Director of Business Development at TALKINGTECH, added: “SCORE, like TALKINGTECH, is a long established and well-respected business with a proven business model. Its unique approach to collections uses bureau-based scores to build propensity models and strategies that identify the customers most likely to cure or pay. TALKINGTECH’s ability to execute this, using our SWIPE solution that encompasses SMS, web, and voice will be a powerful and compelling proposition. We have already seen a huge amount of initial interest and over the next 12 months we will work closely with SCORE to ensure that Canadian organisations are better prepared to embrace the digital age in collections.”