The Banking, Financial Services and Insurance industries remain highly competitive and are undoubtedly a saturated marketplace, but what are the most successful organisations delivering that it’s nearest competitors aren’t?
The answer lies within the customer experience space. Driving a CX strategy that consistently delivers a memorable and engaging experience has become one of the biggest challenges facing these industries.
That’s where IQPC’s 2017 ‘BFSI Investments: The Customer Experience Report’ comes in http://bit.ly/2glAirB, created with insight from senior executives who are attending the Customer Experience Exchange BFSI, and featuring a full industry breakdown, an analysis of the most critical challenges facing those responsible for the CX / UX functions, a highlight into the key investments in CX solutions, a trend set to continue to grow as we edge closer to 2020, and much, much more.
This report digs into the critical areas that can help guide your strategy, including:
- Investment priorities of experts and peers, including those looking at Customer Insight, VOC and Journey Mapping Solutions
- Real challenges facing senior exec’s as they move into 2018: ‘We want to change our mind-set and put the customer at the heart of the business. We’d like to implement CX measurement platforms so we can better track our levels of CX and keep working on enhancing it.’
- Top active projects your peers are looking to investing in: ‘We’re keen on implementing automation and RPA solutions which we would like to gain further knowledge from at this stage.’
Download the Full Report Here http://bit.ly/2glAirB
Nick Turner, Director of the industry leading Customer Experience Exchange BFSI shares his thoughts on why this report is a must read for all those responsible for the CX strategy: “The proliferation of new technologies and the ever-changing nature of customer interaction make for a fresh myriad of challenges for those ultimately responsible for these strategies. That’s why this report is so critical as it features insights and research from North America’s top CX executives within the BFSI industries, who have shared the challenges and investment areas that are shaping their 2018 strategies…a must read!”
To find out which are the critical challenges and top investments changing the face of CX simply download this free report http://bit.ly/2glAirB
The BFSI Investments: The Customer Experience Report was produced ahead of the Customer Experience Exchange BFSI (October 10 – 11, Miami, Florida) where the key challenges highlighted in this report will be discussed in greater detail.