Posted By Jessica Weisman-Pitts
Posted on August 1, 2024
Real-time analysis of compute environments is a major benefit for MSPs
London, UK. July 31, 2024 — ControlUp, at the forefront of Digital Employee Experience (DEX) management, today announced that UK managed services provider, ebb3, has standardised on the ControlUp DEX platform to enhance the management of its clients’ business critical Virtual Desktop Infrastructure (VDI) environments and the corporate endpoints used by hybrid office workers.
This is enabling ebb3 to proactively and easily monitor clients’ systems to improve the overall digital employee experience, streamline the control of IT, reduce costs and enable the optimisation of VDI systems used including Citrix, Omnissa (formerly VMware) and Microsoft, across both public and hybrid cloud deployments.
Specialising in accelerated computing on VDI and AI platforms, ebb3 works in a variety of industry sectors in the UK such as construction, architecture, motorsport and the public sector. Key customers include Aston Martin, Morgan Sindall Group, Simpson Haugh, Scott Brownrigg and housing association, Wallsall Housing Group.
“We design, install and manage our clients’ VDI solutions so the real-time monitoring provided by ControlUp is absolutely crucial to guarantee service quality given we’re signing multi-year contracts,” explains Jav Fiaz, ebb3’s Technical Architect & Senior Platform Engineer. “ControlUp is our eyes and ears – our feelers out into client environments if you like. Other solutions might poll every two, three or five seconds. That’s too slow. You’d miss problems like why latency is occurring and then not be able to fix root causes quickly. This then impacts the users’ perception and views about their digital workspaces.”
This is important because most of ebb3’s clients use powerful CAD/CAM applications to do their work – leveraging server-based grid technology from NVIDIA – such as Catia, Enscape, Revit, Rhino and Twin Motion. To run these graphics-intensive solutions in a VDI environment requires specialised configuration and accurate monitoring to ensure that the heavy workload demands are properly optimised by the backend compute.
ControlUp helps ebb3 with the sizing and capacity planning of servers so that the applications are properly implemented, with real-time monitoring of GPU, CPU, memory and IO usage during user acceptance testing and after rollout ensuring that systems are responsive and work seamlessly and as expected. Furthermore, ControlUp is also used by ebb3 to carry out health checks of clients’ VDI environments if they already have the software installed and provide continuous monitoring of the customer’s digital experience.
