Editorial & Advertiser disclosure

Global Banking & Finance Review® is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Home > Top Stories > BNP PARIBAS PERSONAL FINANCE STREAMLINES CUSTOMER COMMUNICATIONS WITH OPENTEXT

BNP PARIBAS PERSONAL FINANCE STREAMLINES CUSTOMER COMMUNICATIONS WITH OPENTEXT

Published by Gbaf News

Posted on March 12, 2018

5 min read

Last updated: January 21, 2026

Heat recovery steam generator equipment showcasing advanced technology - Global Banking & Finance Review — An image depicting state-of-the-art heat recovery steam generator systems, crucial for electricity generation and efficiency, reflecting growth prospects in the market through 2031.

Leading global bank invests in single communications management platform

OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specialising in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers.

Present in 28 countries, BNP Paribas Personal Finance has nearly 20,000 employees and 27 million clients. In France, it markets its financial products its two flagship brands Cofinoga and Cetelem.

Three years ago, BNP Paribas Personal Finance decided to create within its French entity a competence centre dedicated to optimising its customer relations and managing outgoing communications. To accompany the implementation of this project, the company sought a solution on which it could rely to reduce the costs of customer communications, to make those communications more flexible, and which scaled to tolerate spikes in activity. BNP Paribas Personal Finance chose OpenText Exstream, which aided it to unify all the communication channels used by customers.

In the past, BNP Paribas Personal Finance used several independent solutions to manage its different communication flows, requiring changes within each tool linked to each type of channel to send a new marketing message. The use of OpenText Exstream now assists it to manage all its types of communication (especially multichannel) from a single platform, while being able to make them highly personalised.

The deployment of OpenText Exstream also helps BNP Paribas Personal Finance to halve the amount of paper used for its interactions with its customers. This migration, which was made possible by the use of PDF files or emails instead of numerous printed mail pieces, results in substantial time savings and greater efficiency in customer management. The number of courier models used by the company has also been drastically reduced, from 5,000 to 400. Lastly, the inclusion of logos and legal notices in white-letter mail is now fully automated and ensures brand consistency across communication channels.

“The results of this project are extremely positive. OpenText Exstream helps us to benefit from simplified communications on all channels. These are not only much better managed than before, but also more adaptable,” said Nathalie Disses, project manager and development at BNP Paribas Personal Finance’s Competence Centre.

Building on this success, BNP Paribas aims to carry on with its digitisation project; ensuring it continues to offer customers personalised communications in their preferred channels, optimised connectivity and preparing for any future shifts in the demands of the market.

Leading global bank invests in single communications management platform

OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specialising in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers.

Present in 28 countries, BNP Paribas Personal Finance has nearly 20,000 employees and 27 million clients. In France, it markets its financial products its two flagship brands Cofinoga and Cetelem.

Three years ago, BNP Paribas Personal Finance decided to create within its French entity a competence centre dedicated to optimising its customer relations and managing outgoing communications. To accompany the implementation of this project, the company sought a solution on which it could rely to reduce the costs of customer communications, to make those communications more flexible, and which scaled to tolerate spikes in activity. BNP Paribas Personal Finance chose OpenText Exstream, which aided it to unify all the communication channels used by customers.

In the past, BNP Paribas Personal Finance used several independent solutions to manage its different communication flows, requiring changes within each tool linked to each type of channel to send a new marketing message. The use of OpenText Exstream now assists it to manage all its types of communication (especially multichannel) from a single platform, while being able to make them highly personalised.

The deployment of OpenText Exstream also helps BNP Paribas Personal Finance to halve the amount of paper used for its interactions with its customers. This migration, which was made possible by the use of PDF files or emails instead of numerous printed mail pieces, results in substantial time savings and greater efficiency in customer management. The number of courier models used by the company has also been drastically reduced, from 5,000 to 400. Lastly, the inclusion of logos and legal notices in white-letter mail is now fully automated and ensures brand consistency across communication channels.

“The results of this project are extremely positive. OpenText Exstream helps us to benefit from simplified communications on all channels. These are not only much better managed than before, but also more adaptable,” said Nathalie Disses, project manager and development at BNP Paribas Personal Finance’s Competence Centre.

Building on this success, BNP Paribas aims to carry on with its digitisation project; ensuring it continues to offer customers personalised communications in their preferred channels, optimised connectivity and preparing for any future shifts in the demands of the market.