Year-over-year growth of 140 percent in 2015 and fivefold increase in transaction volumes

UK payments company, Secure Trading, has announced that it has been chosen by UK-based independent online travel agency, Dream World Travel, to provide a payment gateway and card acquiring solution.  Dream World Travel went through a complete re-structure that has seen it increase transaction volumes fivefold, all of which have been facilitated with Secure Trading as its trusted payment partner.

Dream World Travel decided to change payment gateway and card acquiring provider due to its ambitious growth plans.  As well as building stronger alliances with airline networks, developing competitive holiday packages and exploring additional services to provide added value to customers, it undertook a major shift from an over-the-phone to online-based travel agent.  This has opened up huge opportunities in terms of growth, which has required several changes within its digital infrastructure, for example, processing a significant increase in transactions which the current payment partner would have found difficult.

Secure Trading brings to Dream World Travel an extremely reliable payment gateway, which has boasted 99.97 percent uptime since 1997.  The company also benefits from its acquiring solution, which has multiple payment options, allowing the travel agency to scale, as well as fraud and chargeback prevention solutions.  Secure Trading also ensures Dream World Travel can comply with the likes of PCI and has become a go-to adviser on how security measures can be enhanced with automatic controls.  Ultimately, this achieves a smooth, secure and cost-effective payment process for the customer, reducing shopping cart abandonment, and ultimately increasing conversion rate for Dream World Travel.

“We chose Secure Trading because the team understood our plan for growth, shared our enthusiasm, and had full appreciation of our ambition,” said Omer Alvi, managing director of Dream World Travel.  “In Secure Trading, we have a real partner relationship; with a dedicated point person to advise us as our business expands and takes on increasing volumes online.  Dream World Travel has broken from the pack and is making fast strides because we spotted the opportunity online and took advantage of our technical know-how.  The past year has been one of extremely fast growth, driven by huge strategic changes within the company.  It is incredibly encouraging to work with a partner that takes on board our values; putting forward positive business solutions to support our mission.”

“The travel industry is going through huge changes of late as increasingly more consumers insist on booking in real-time, online,” said Jens Bader, CCO Secure Trading Group. “Travel agencies can no longer be limited to high-street shops using face-to-face or over-the-phone communication. As they move online, it’s essential that a reliable and dedicated payment provider is chosen which can guide them through the transition. For many companies, it’s combination of the shift to digital and steep trajectory of demand that proves to be a challenge. As a one-stop-payment-shop, however, we can ensure that we not only make this transition as smooth as possible but we’re also a trusted adviser along the way.”