Online servicing platform ‘Connect’ adds new features to enhance user experience and strengthen technology offering

Lombard International Assurance, a global leader in wealth structuring solutions for high-net-worth individuals, today announced the launch of a series of new features to its online servicing platform ‘Connect’ which will further enhance user experience and strengthen the firm’s digital offering.

First launched in January 2017, Connect is a purpose built digital servicing platform which provides online and secure access to client data and transaction information. The new features will build upon the platform’s existing functions, enabling Partners to oversee policies online by activating policy servicing and transactions requests directly from Connect. Lombard International Assurance is one of the first specialised unit-linked life insurers to introduce such capability.

New digital forms enable partner and client requests to be automatically prefilled with policy-related data. This new functionality significantly simplifies the management of these requests while improving the efficiency and accuracy through a number of automated controls. Partners can submit a range of documentation using electronic signatures, as well as track the progress of transactions and retrieve confirmation letters.

These new functions are in addition to Connect’s existing capabilities, which allow Partners to monitor transactions and queries, stay up-to-date with policy valuations and access additional online support through an interactive query handling facility, which is available via any device 24/7.

Axel Hörger, CEO of Lombard International Assurance said: “We are focused on developing a suite of digital solutions that streamline our Partners’ online experience, whilst delivering market leading client service and expertise that is synonymous with Lombard International. The introduction of these new features marks another significant milestone in our company’s digital transformation and we are confident that Connect will not only fulfil our Partners’ requirements, but also cement Lombard International’s position at the forefront of the industry’s digital evolution.”

Lombard International Assurance is committed to continued investment in digitalisation. Further innovation in online functionality and enhancements to the platform – including additions, change of address and change of beneficiaries – will be available by the end of the year.

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