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DIGITAL BANKING CONFERENCE
November 19, 2014
Benefits and challenges of digital banking
Digital is changing the nature of banking, both in terms of how customers access and use their accounts and how banks are delivering services.
Internet and mobile banking is booming and as a result branch usage is changing, with customer footfall down around 30% in the last few years. This is increasing customer expectations and placing severe strain on existing bank IT systems. New technology is also lowering barriers to entry into the banking sector and allowing new entrants to implement different, potentially disruptive, business models – it may also herald non-banks’ entry into various parts of the banking market.
It is clear that, thanks to digital, the banking system of the future will soon look dramatically different to the one that exists today. This conference will examine the impact of digital technology upon the banking industry and investigate the opportunities and challenges that it brings.
The expert speaker panel includes:
- Peter Sands, Group CEO, Standard Chartered Bank
- Mark Jamison, Global Head of Customer Experience, BBVA
- Peter Kirk, Managing Director, Banking, Accenture
- Kevin Jenkins, MD of UK & Ireland, VISA
- Kevin Mountford, Head of Banking, Moneysupermarket.com
- Mark Mullen, CEO, Atom Bank
- Claire Calmejane, Head of Digital Centre of Excellence, Innovation, Lloyds Banking Group
09:00 Registration and breakfast
09:20 Opening remarks from the Chair
James Barty, Strategy Director, BBA
09:30 Keynote presentation – The impact of digital technology on the future of banking
Peter Sands, Group CEO, Standard Chartered Bank
10:00 Digital disruption
Digital consumer behaviour
Digital themes and principles
Emerging digital banking models
Peter Kirk, Managing Director, Banking, Accenture
10:40 Refreshments and networking break
11:10 Delivering knowledge banking using digital super powers
User experience as differentiator
Banking as a service
Big data for good
Mark Jamison, Global Head of Customer Experience, BBVA
11:40 Digital for business
Business use of internet banking is rising rapidly, with a recent YouGov poll showing that some 58% of businesses say they are confident they can do the vast majority of their banking online. But given the scope for businesses to digitise their banking is even greater than that of consumers what can businesses expect in the future? How can banks use the data they have to offer better and more timely products to their customers?
Speaker to be confirmed shortly
12:10 Panel discussion – How will digital inform the pace of IT upgrades?
The uptake and use of digital banking has surprised even the most optimistic. RBS say their busiest branch is their mobile app in the rush hour. This is bound to put more pressure on IT systems as enquiries and transactions are now made 24/7. Yet changing a bank IT system has been compared to changing an engine on a plane mid-flight. How can bank IT systems be upgraded to meet the challenge?
Jonathan Maskery, Managing Director, UKI Core Banking IT Resilience Lead, Accenture
Peter McElwaine-John, CIO, Aldermore Bank
12:50 Networking lunch
13:50 Digital payments
Kevin Jenkins, MD of UK & Ireland, VISA
14:20 Panel discussion – How digital is changing the competitive landscape
One of the key impacts of digital banking has been to move much of banking out of the branch and onto the net. Branches will still be important but they are no longer the barrier to entry they once were. Many of challengers are using business models substantially different from the established banks. Is this changing the competitive landscape of UK banking forever? And is digital also disrupting the challengers, or rather helping challengers disrupt older models?
Kevin Mountford, Head of Banking, Moneysupermarket.com
Mark Mullen, CEO, Atom Bank
Peter Neufeld, Head of Digital, Europe, Middle East, India and Africa, EY
15:00 Refreshments and networking break
15:30 Panel discussion – Countering threat and risk by ensuring security of digital offerings
Old fashioned bank robberies are falling fast but that does not mean that criminals are not trying to take your money. How can we be sure that our digital banking is safe and that our accounts cannot be hacked? How can the banks ensure that easy access to the bank account is also safe access?
Panellists to be confirmed shortly
16:10 Digital frontiers; where are we heading with digital and how quickly?
Claire Calmejane, Head of Digital Centre of Excellence, Innovation, Lloyds Banking Group
16:40 Closing remarks from the Chair
James Barty, Strategy Director, BBA
16:45 Networking drinks reception