Intelligent automation specialist, Cortex today announced a solutions partnership with leading digital transformation provider onepoint. The new venture will accelerate adoption of intelligent automation for Onepoint customers in the Northern European market initially, with expansion into other overseas regions in future.

By combining onepoint’s digital transformation expertise with Cortex’s advanced and intuitive automation technology, clients can increase operational efficiencies, improve productivity and accuracy, and drive performance.

The adoption of digital transformation initiatives continues to grow amongst organisations in key industries such as finance, automotive, retail, telecoms/media and the public sector. With the demands for greater efficiency and seamless collaboration increasing, this partnership offers organisations the opportunity to meet their business transformation goals. By automation key business processes, improvements can be made to the quality and speed of communications, which ultimately delivers an enhanced customer experience and competitive advantage. For instance, within the finance sector, intelligent automation can be used to capture and automate processes such as new loan applications. Not only does the technology speed up the application process but it also allows organisations to improve the quality of service on offer.

Peter-Paul Feijen, Managing Director at onepoint Netherlands, comments, “We’re seeing an increased focus on automation as many larger enterprises, especially those in financial, healthcare, government and retail sectors, embark on digital transformation journeys as a way to streamline operations and deliver exceptional customer experience. Intelligent automation technology provides a way to ensure clients reach their digital transformation goals successfully and improve the speed and quality of customer interactions.

Cortex proved to be the right partner for us as they have a highly innovative, powerful, market leading automation solution. We’re excited about this partnership and the opportunity it provides to fuel future successes for all of our operations internationally.”

Ian Forsythe, Global Alliances Director at Cortex, comments, “Onepoint’s knowledge and leadership in supporting organisations digital transformation, along with our leading automation solution, will enable organisations to allow employees to focus on the creative tasks they do best, while intelligent automation handles repetitive and mundane activities. Our view is that humans should not be doing jobs that machines can do.”

Cortex is also working closely to integrate its automation technology into the internal operations at onepoint Netherlands.