Charter UK, the leading provider of enterprise complaint and feedback management, announced its acquisition by Equiniti, a specialist in technology, financial and administrative services.

Charter UK enables businesses to adopt a consistent and integrated approach to capturing, managing and analysing complaints and feedback for customers including Lloyds Banking Group, McDonalds, Toyota and Hertz. This is supported by FStech winning Charter Continuum™ which is used by multinational companies from industries including financial services, retail, utilities, transport and public sector.

Charter UK, under the Invigia Group umbrella including Charter Systems and – will strengthen the wide range of solutions that Equiniti already has to offer to help organisations deal with regulation and change.

The transaction is subject to a Scheme of Arrangement becoming effective with Invigia shareholder approval and subsequent sanction of the Court. It is expected that the scheme will be effective from 15 Oct 2014.

Invigia Group has been operating for over 20 years with approximately 60 members of staff based in Walton-on-Thames, Surrey.

Guy Wakeley, Chief Executive of Equiniti, commented:

“Acquisition is an important part of Equiniti’s story. As well as enabling us to broaden our offering to our clients by bringing new capability and expertise into our business, it is also a proven driver of product development and organic growth, helping us consolidate our position as a leader in our key markets. With the support of well-known brands like Charter UK, Charter Systems and, Invigia has been incredibly successful in helping businesses respond to increased regulation using smart technology – something which is at the heart of everything we do at Equiniti. It also fits with our existing resourcing and technology capabilities, allowing us to provide a robust end-to-end remediation and customer service propositions. As such, Invigia fits our criteria for acquisition perfectly – they are innovative, have a fantastic customer base aligned to our own and will take us into new market territory. We are delighted to welcome them on board.”

Paul Clark, CEO, Invigia commented:

“Invigia is a leading technology group that covers both the mid-market and enterprise sector, as well as a number of high profile organisations from the public sector. Becoming part of the Equiniti Group will bring significant support and momentum to Invigia’s growth ambitions and potential, both in terms of extending our target market penetration and in broadening and enriching our propositions. I see this is as a great development for Invigia’s customers and its dedicated staff and management teams and look forward to the journey ahead.”

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