Connect with us

Global Banking and Finance Review is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website. .

Top Stories

AERIANDI EXPANDS SECURE VOICE SERVICES TO OFFER NICE NEXIDIA ANALYTICS

AERIANDI EXPANDS SECURE VOICE SERVICES TO OFFER NICE NEXIDIA ANALYTICS

Complementary suite of analytics tools enhances Aeriandi’s secure voice platform

Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership.  Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls.  Hosted in Aeriandi’s secure cloud platform, NICE’s Nexidia Analytics solution complements the company’s secure voice payment and voice recording solutions.

The contact centre environment is becoming increasingly complex as organisations balance the need to deliver a first-class customer experience with ever-tightening industry guidelines, such as those regulated by the Financial Conduct Authority (FCA).

The ability to analyse voice calls, either in real-time or using historical recordings, helps address these needs.  Analytics provides valuable insights into customer behaviour patterns, preferences, and needs – all of which can be used to help organisations optimise the customer experience.  It can also be used to ensure complete compliance as calls can be monitored to ensure call agents include all the necessary information during their conversations.

Tom Harwood, co-founder and Chief Product Officer at Aeriandi, said: “Contact centres are under increasing pressure, especially when it comes to security principles like PCI DSS, MiFID, GDPR, Dodd-Frank and so on.  As the volume of customer interactions via the contact centre continues to grow, that pressure is only going to go up.  NICE’s Nexidia Analytics solution can help alleviate some of the burden by giving contact centres an added layer of insight.  The proposition for our customers is simple: if your voice recordings are stored in the cloud – why not analyse them there too?”

Miki Migdal, president of the NICE Enterprise Product Group, commented: “The NICE Nexidia Analytics solution sets a new standard for enterprise-wide omnichannel analysis, delivering unmatched value as a principal driver of customer satisfaction and business improvement.  Through this new partnership, Aeriandi’s customer-base now has access to all of these benefits.  No integration is required and no additional software or hardware is needed as it’s all accessible via Aeriandi’s secure cloud platform.”

Global Banking & Finance Review

 

Why waste money on news and opinions when you can access them for free?

Take advantage of our newsletter subscription and stay informed on the go!


By submitting this form, you are consenting to receive marketing emails from: Global Banking & Finance Review │ Banking │ Finance │ Technology. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Recent Post