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Home > Finance > Vanguard UK clients faced service delays amid market tumble

Finance

Vanguard UK clients faced service delays amid market tumble

Published by Global Banking and Finance Review

Posted on April 7, 2025

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LONDON (Reuters) -Vanguard's UK online investment platform experienced IT problems for several hours on Monday with clients facing delays in accessing account information, as global markets slid following U.S. President Donald Trump's tariff announcements.

Hundreds of Vanguard customers experienced problems accessing services in morning trading hours in the UK, according to outages tracking website Down Detector.

The technical problems have since been resolved, Vanguard said in an updated statement on Monday afternoon.

"Earlier today, clients experienced difficulty accessing their accounts. These issues have been resolved. We apologize for the inconvenience and appreciate our clients' patience," a spokesperson said, declining to comment on whether the issue had been linked to higher trading volumes.

The German online brokers Trade Republic and ING said earlier on Monday that they had suffered technical problems due to heavy trading, but that the glitches had since been resolved.

(Reporting by Iain Withers and Andy BruceEditing by Tommy Reggiori Wilkes and Tomasz Janowski)

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